Product Warranties

All goods sold under the Clearance Sale Category have no warranty whatsoever. All goods sold by DCH come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item All the peripheral components are covered by standard manufacturer warranty.

Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances. 

DCH is responsible for the handling of most products? warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not DCH.
Warranty only covers the item(s) sold by DCH. Warranty does not cover any other equipment used in conjunction with the item(s) sold by DCH. For example is RAM was purchased from DCH then only the RAM can be returned. Customers should not return the whole computer system unless they are unsure what the problem is themselves. Such warranty jobs may be applicable to a service charge. However they may normally be waived by the sales or warranty manager in charge.

DCH does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.

DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines.

Refunds for some items will be at the current market price - not at the original purchase price. This is due to rapid depreciation of computer part costs.

Customers must request a RA (Return Authorisation) number prior to returning any merchandise to DCH. RA number is deemed effective for only 5 days including the day of issue. RA number can be obtained by E-mailing our support, or by phone call. RA number are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by DCH to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customers credit card where possible. DCH also reserves the right to charge the labour cost for examining these goods where no fault was found. The standard charge for returning a non-faulty component is $20.

All warrantees are voided if returned product is found in any way to be mishandled, mis installed, modified, tampered, abused, physically damaged or used under wrong voltage etc.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customers coming back to collect items from warranty must provide the original warranty form that was given at the time the product was returned.

Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is. All drivers and packaging must accompany items returned.

We urge customers to NOT DESTROY ANY BOXES THEY RECIEVE WITH THIER NEW COMPUTER! They may be essential at a later stage.
The Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to DCH. DCH is not responsible for any parcel missing in transit, on its return back to DCH.
Product(s) discontinued by manufacturer(s) shall be replaced by a similar product or a credit will be given at the current market value or the purchase price whichever is lower.


Warranty turnaround time

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, suppliers own test and replacement/repair, and the shipping back to us. Some suppliers, are located overseas. This can mean delays of over 4 weeks. However in such cases, at the discretion of the manager, the item may be replaced out of our own stock or customers may be given an option to upgrade the item at reduced price.
We do not provide advance replacement under most circumstances. Please keep this in mind when you place your order. DCH is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.